“Consistency in Sales Skills Makes a Good January a Great January” By: Karen Woodard Chavez

There is no doubt January is busy. Sooooo busy that at times it feels like you can’t fully do your job. Which means certain elements may get missed or be omitted. That is a big mistake for your sales success.

Make sure you are consistent with the following 5 tools with each and every prospect/member. Consistency is the key to making a good January a great January and a great January a strong February, March and April.

  1. Complete pre-tour – in every selling conversation there is the pre-tour, tour and post-tour. The pre- tour sets the stage for success in the tour and the post tour. If you do not do it well and completely the rest of your selling conversation will be adversely affected. A complete and well done pre-tour reveals to you precisely what will make the prospect say yes to joining and what will make them hesitate to join. Thus, you know precisely what to discuss/show them on the tour and how to build in solutions to their hesitations and have it feel more naturally conversational versus the strong-arm technique of “overcoming objections” at the end of the selling conversation. A complete pre-tour includes questions that reveal the prospect’s Interests, Needs, Urgency and Motivation – all the reasons they will say yes. It equally includes questions that reveal the prospect’s potential hesitations such as Eagerness, Decision Making Ability, Time Availability, Financial Availability and Other Limitations.

You can see that if you ask these questions and take good notes on the answers then you will be able to create a sales presentation that is about the prospect and not just about the club. Far more compelling for them then the boring club tour.

  1. Early and often – the concept of early and often relates to anything you want to have happen in the sales presentation today you need to bring up early and often. The things you want to have happen include having the prospect join today, having the prospect feel comfortable enough with you that they want to participate in your New Member Guest Privilege program, as well as purchase an intro program to personal training/pilates/swim lessons/small group training, etc. The mistake we make is that we may present these elements at the end of the selling conversation in a harried manner because we are just trying to get through all the joining documents, and the importance of getting involved in these programs gets lost and you do not earn the sale or the commission. Begin the conversation about these points while you are on the tour and do it multiple times. By doing so, you eliminate the “let me think about it” response that you likely get by presenting it only at the end of the conversation.
  1. Zip up the next step – if your prospect does not join today (this assumes you have had a discussion about their hesitations) then you need to have the follow up plan zipped up. What that means is that before they leave the club you have invited them to be your guest to do something they expressed they would like to be doing as a member. If their Interest is Yoga then you will specifically invite them to the 10am yoga class tomorrow or the following day as your guest. They will agree and you will now have an appointment with them. Most membership sales people simply give the prospect a guest pass to come back to the club without scheduling a specific time or event. By giving a guest pass, you give away all of your influence and ability to manage your time and leads. By scheduling a specific activity at a specific time you will shorten your sales cycle, manage your time more effectively and provide a better experience for the prospect to become a member.
  1. NMGP – the New Member Guest Privilege is something that should be done early and often with every prospect. There needs to be a value difference between a NMGP and regular guest passes. For example, the NMGP might be three-day access for three of the new member’s friends that allows them to participate in small group training and is only active for the first 30 days of their membership. This is different than a guest pass for up to three people. It has value and urgency. You can arrange this in several ways – either through a link that you send your new member or the good old fashion way of having them write down the names and contact info of the folks they would like you to arrange the privilege for. The latter creates a lot more work for the sales person. The link sure makes it easier.
  1. Set appointments – please, please, please avoid the mistake of having people “stop by” when you are responding to their web inquiries or phone inquiries. It places you in a position of providing potentially terrible service when you have to make the prospect wait as well as does not allow you to manage your time well when someone just “stops by”. As discussed earlier, January, February and March are a verrrry busy time of year and you want to maximize every opportunity you can as well as provide the best service you can. Set yourself up for success by finding out very early what the prospect’s Interests are and what time of day they prefer to exercise. Then, you invite them in to do what they want to do at the time they like to do it as your guest. Let people know that, “We are in our very busy season and we want to provide the best service to you possible, therefore, we are scheduling appointments”, and there you go…you have an appointment. If they buck and ask for a guest pass instead of scheduling an appointment, then you will respond by saying, “Yes, we do have guest passes and I can leave one for you. However, they are $25 per day. If you would like to be my guest, which is by appointment only, then there is no fee. Which would you prefer?

 

Practice these 5 tools consistently and you will close more sales, shorten your sales cycle and create more guests that turn into members for the months to come. If you would like 5 more tools to create a great January, February, March and April please join Karen in a free webinar hosted by Matrix on January 18 at 2p MST. To register please click on the following link: https://attendee.gotowebinar.com/register/1741224376624596482

Karen WoodardKaren is President of Premium Performance Training in Boulder, Colorado and Ixtapa, Mexico. Karen has owned and operated clubs since 1985 and now consults and trains staff throughout the world on sales, service, management and leadership. These services are offered on-site, online and through her books, manuals and DVDs. Karen can be reached at karen@karenwoodard.com or 303.417.0653.

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“How Does the Trump Presidency Impact the Club Industry?” By: Rick Caro

All of us found the recent U.S. Presidential election process too long, much too negative and — in many cases — too emotional. However, there are a wide assortment of lessons that we can learn and apply going forward in the club industry.

We need to put aside our party affiliations (or in my case, my label as an “independent”). What we can agree to is that the media had difficulty interpreting the campaigns along the way and the pollsters got it all wrong. Now, new research has been done on Wall Street and words of guarded optimism, challenging and different times, and worried transitory periods are ahead. Trump pronouncements, a Republican party not perfectly in sync and new appointees from a set of unusual backgrounds are all being studied.

The lessons from the Trump victory should remind us that the club industry is a numbers game to be a winner. Simplified themes work, especially if they can resonate with the targeted audience. Spending your marketing dollars wisely is key. Selling your own story over and over works, especially if broken down into simplistic terms. The need to be interesting is paramount. Obviously, understanding a club’s strengths locally and then capitalizing on them is the goal. Getting others to tell your story and developing conversations locally are ideal key steps. Then, tracking goals becomes a necessary step. But, the real message is to commit to regular changes.

Separate from the lessons the Trump election has taught us, the challenge is to anticipate what the future will look like with a Trump Presidency and a Republican Congress. Specifically, the focus is on what this all means to the club industry. Actions will be studied given all of the previous rhetoric to determine what changes will really occur. Some of the areas of focus will be: Obamacare, inflation, interest rates, taxes, regulations, private equity, capital expenditure costs, U.S. growth rate, State laws and unemployment. All will be reviewed in the upcoming webinar on January 18th. Twenty seventeen will be a truly different year ahead.

Rick Caro

Rick Caro
President of Management Vision, Inc.,
GGFA Think Tank Panel Expert

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2016 Good Deeds

Ginger CollinsAs we get ready to welcome the New Year, we would like to continue our GGFA tradition by taking this opportunity to share some of the extraordinary things that some of our franchisees and suppliers have been doing in their communities. We wish everyone a wonderful and prosperous New Year!

Ginger Collins
GGFA Executive Director

Gold’s Gym Dutchess County, NY

-Miles of Hope: Each October, we support the local organization Miles of Hope Breast Cancer Foundation. This year we sold staff pink t-shirts, had a special pink shake, and did a Personal Training raffle where the proceeds went to the organization. We raised over $1,000 for the organization this year.
-Adopt-A-Family: During the Holidays, we partner with the local organization, Family Services, to adopt a local family in need. The staff purchases gifts and items the family needs to help make the holiday bright for them!
– Angels of Light: Also during the Holidays, we place giving trees in our lobbies, courtesy of the organization Angels of Light. Members choose an ornament off the tree, purchase the gift, and place it back wrapped under the tree for the organization to give to the family in need.
-Veterans Wall: During the month leading up to Veterans Day, we place a Wall of Honor in our lobbies to honor all of the staff and members that are Veterans and Active Service members. We invite them to bring in photos to be placed proudly on display.
-BetterU: Every year we partner with the American Heart Association Go Red for Women BetterU campaign and provide memberships and personal training to 13 women in the community needing to make a healthy lifestyle change. This year was immensely successful with a great group of women who saw amazing results!

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Gold’s Gym Utah

I Give, Gold’s Gym Gives: October 3rd – November 2nd, every time a member attended any GGX class (including TRX, GFIT, & Water Aerobics) we donated $1 to the Susan G. Komen Utah Foundation. The instructors gave members a donation tag to write their name on. The GGX room had a table in the back with both Sharpies and tape to write their name and hang up the tags, as well as information on the Susan G. Komen Foundation and Breast Cancer. At the end of this program (Nov. 2nd) we had a Susan G. Komen representative at the Layton location to receive a large check for over $4,136.25. We also gave away FREE Gold’s Gym themed Breast Cancer Awareness t-shirts to anyone who donated $10 towards Susan G. Komen at the front desk of each location. In addition, every GGX Launch class during October had a PINK BCA theme and the instructor read daily Breast Cancer stats to help increase awareness for the disease.
The Gift of Fitness: October 15th – December 14th we will be accepting nominations for 50 FREE memberships that will be given to local (Weber /Davis County) residents who would benefit from a 1-year membership to Gold’s Gym. We are thrilled to continue the tradition of hosting our annual Gift of Fitness program membership giving away (50) 1-year memberships to local residents deserving of a free year. Anyone (including employees) can nominate someone who would benefit from a free 1 year membership, then nominate them by visiting www.goldsgym.com/utah . We will call the winning nominees the week of Christmas to help make their holiday season. Every year many of the winners are overjoyed to the point of tears, not only from winning the free membership but because someone thought highly enough of them to nominate the recipient for the gift of fitness.
Utah Food Bank Food DriveNovember 15 – December 24th we will have Utah Food Bank Food Bins located at each facility where our patrons can donate any canned or non-perishable food items to be given to local chapters of the Utah Food Bank.
Sub For Santa: November 7th – December 24th we will have a Sub For Santa Christmas Tree and donation box at every facility for patrons to help us collect gifts for local families in need. Last year, with the help of our members, we were able to provide Christmas presents for more than 120 children and 50 local families. All gifts and donations are sent to the Utah DCFS to be distributed to local families in need.   

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Precor Logo

I want to share one of my favorite Precor stories.  It is a story about patriotism at Precor.
Approximately 350 ships comprise the Navy Fleet ranging from Trident submarines to awe-inspiring aircraft carriers.  Every cubic inch of space is valuable even on the largest floating fortresses and you will see fitness equipment crammed into the most unlikely of places onboard every one of these ships.  You see, fitness is deemed “mission essential” by Navy Command and the equipment is used around the clock.  Since the introduction of the EFX, the Navy Fleet has been buying our ellipticals for inclusion in their onboard fitness programs.  The only ellipticals available for years were built on large, welded, one-piece frames.  To get these EFX’s wedged into their desired locations, many had to be completely disassembled, cut into pieces and then welded back together.  The Navy has some of the best welders in the world, but let’s face it, this installation procedure was less than ideal for boosting sales.
About 15 years ago, I convinced senior management that an opportunity existed.  If we designed an EFX that could be disassembled to fit through a 23” hatch, then we would sell more units.  Thousands of units later, this ongoing program can be deemed a success.
During one of my visits to Precor corporate about ten years ago, the product manager who had helped me realize my Navy EFX dream had the terrific idea that I should visit the production team that was building the Navy EFX’s at the time.  Her idea led to one of the most rewarding and heartwarming experiences I have ever had while at work.
At that time, EFX’s were manufactured in “cells”, which were simply small teams of people focused on building one specific model of equipment.  The Navy EFX’s product manager’s idea was for me to visit production, meet the team manufacturing the Navy units and tell them about their model’s usage onboard the ships.  Well, as it turned out, this team was way ahead of me!
I was introduced to the 30 or so members of the team.  They consisted of about 20 Cambodian women who were recent immigrants, with the remaining ten workers being a mix of other nationalities and genders.  I thanked them for their help in making a personal dream of mine come true.  I told stories about how their Navy EFX’s were used and my impression of what I thought the lonely and dedicated life onboard ship was like for our sailors.  I talked about the young men and women who improved their health and found a temporary escape from their important missions while using the equipment that they built.  And as I said goodbye, I told them that I would like to humbly represent the sailors and thank them for their efforts.  The cell’s manager took me aside and told me that, without provocation from anyone, the women in this cell had taken it upon themselves to write notes inside the boxes in which these units would be shipped.  He told me that they wrote things like, “God Bless America”, and “We love you”.  “Come home safe!” and “Thank you for protecting us.”  I have not been this proud or moved in a long, long time…and still am.  (You know, sometimes we need to try to look at our wonderful Country through the eyes of a recent immigrant to break out of our complacency.)

Frank Palmer
Precor, GSA sales Director

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A BIG United Way THANK YOU! It’s because of your generosity and caring for our community that this year’s United Way campaign was a success. Epsilon associates together have raised over $76,900 and with the Company match that’s over $153,900 for United Way!
Epsilon is now in the midst of a Toy Drive collecting new unwrapped toys.

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Festival of Stars Toy and Donation
This is the 5th year we’ve teamed up with Arkansas Children’s Hospital to raise money and donate gifts to make the holidays a little brighter. From individual gifts for patients to gifts for the families of loved ones who are spending their Christmas in the hospital, we collect and donate each year.
Blankets of Love
We’ve partnered with a local gym, 10 Fitness, to hand out blankets to those in need during the holidays. While 10 Fitness allows the homeless to shower at their facility, we are also there to hand out blankets to those that come to take advantage of a warm shower on a cold day.

Gold’s Gym Stuart, FL

In August, we held a school supplies drive with all donations going to the Boys and Girls Club of Martin County.
Currently, we are holding a raffle to win a paddle board donated by the Flying Fish Paddle Sports with all proceeds going towards The Willow House, a safe place for girls. This is a little statement from their website:
The Willow House is a faith-based, specialized and therapeutic residential home for young at-risk girls who have been victims of abusive circumstances. Our emphasis is to build their self-esteem and lead them to believe and truly understand that they are worthy in the eyes of their Creator.
In 2015, Gold’s Gym of Stuart was the #1 donor towards the Salvation Army Angel Tree and this year we are sponsoring 200 children, which is more than last year! 🙂
We also donated several gift certificates throughout the year to different schools, sports teams, and events happening in our community.

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The employees at Life Fitness Headquarters in Rosemont, IL gather on a monthly basis to help at the Franciscan Outreach Marquard Center Community Café to serve more than 100 hot meals to those in need.    https://www.franoutreach.org/get-involved/
https://www.franoutreach.org/part-time-volunteering/

ASF logo

ASF Payment Solutions is a proud sponsor and supporter of Metro Denver Partners. This dynamic organization empowers at-risk youth through one-on-one mentoring and gang-intervention. MDP supports positive role-modeling and relationship development, which strengthens youth, their families and entire communities.
During the holidays ASF supports the delivery of food packages to families; helps to provide mentoring and advocacy; and also for youth to attend holiday events and activities, such as Christmas parades, theater, ice-skating and more.

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“Past-due Collection Processes Must Be Managed Properly” By: First Credit Services

Are you using the right collection agency for your brand? Is the collections company you are using compliant with Federal rules and regulations?

 

Your “partners” are very important to your “brand”. You prioritize your partner choices based on the importance of the service required. Collections is a process. It impacts your revenue stream directly on the balance sheet as well as to your Member Retention rate. You could recover upwards to 30% of lost revenue and re-introduce membership to nearly 45% of your lost member base with the proper programs. How important is your collection agency choice?

 

There are nearly 3,000 collection agencies in this country. They come in all shapes, sizes, and specialties. However, no matter the dimension or service specialty, all abide by the same rules (FDCPA: Fair Debt Collections Practices Act) and report to the same Federal Regulatory Agency (CFPB: Consumer Financial Protection Board). The rules that govern collection agency activity are too many to list in this short blog, however every agency – at the very least – is required to be properly licensed and adhere to specific consumer protection laws including but not limited to; telephone etiquette, process documentation (Compliance Management), and Data security (PII).

 

Your members are keenly aware of “your obligations” to them. Their expectations are high and their awareness is acute. Every interaction has liability – positive and negative.

 

The term “collections” is generally considered “negative”. Most people that fall “delinquent” on their financial responsibilities are a victim of a circumstance that may have been out of their control. Professional collection agencies face these situations every day and nearly in every communication they have with a “delinquent” customer or member. It is the responsibility of the collections company to treat the situation and individual with dignity and respect.  Most agencies – like, First Credit Services – adhere to the “Collectors Pledge”; “I believe every person has worth as an individual. I believe every person should be treated with dignity and respect. I will make it my responsibility to help consumers find ways to pay or resolve their just debts. I will be professional and ethical. I will commit to honoring this pledge”.

 

Is your collection agency choice protecting your brand by treating your (former) members respectfully? Are you confident that the agency of choice has all the policies in place to ensure your member is contacted legally? Is the agency you have chosen transparent with their strategy regarding collections and member retention programs? Are you recognizing a fair return on the amount of accounts and dollars placed with that partner agency?

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Submitted by First Credit Services
For more information, contact:
Bill Jackson
wjackson@fcsbpo.com
757-880-3575

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In Appreciation of Our Veterans…

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Ginger CollinsHello Everyone;

In honor of Veterans Day on November 11th, and in deep gratitude for their dedicated service, unwavering commitment and sacrifices, we extend our hearts gratefully and humbly, in honor of our veterans and our active duty service men and women of the United States armed forces.

Please join us as we take time to remember their contributions, for which we owe them our liberty and the freedom we all enjoy.

We would like to share what some of the members of the Gold’s Gym family of franchisees,  suppliers and friends of the GGFA have expressed to us recently about their service or that of their family members, and some expressions of the patriotism that is part of the fabric of our nation.

Ginger Collins
GGFA Executive Director
 

 

“Every year we pause on November 11 to remember our veterans and to acknowledge their sacrifice and service to our great nation. It is quintessentially important to realize the importance of these men and women who swore an oath to protect and defend their countrymen against all enemies foreign and domestic as well as supporting and defending the Constitution of the United States which grants us the liberties we sometimes take for granted. It is a noble profession and those who have served should be honored and respected by all American Citizens….” 

Captain Paul X. Rinn, US Navy (Ret.)
Keynote Speaker, 2016 GGFA Owners’ Conference

 

“A special shout out to my nephew and godson!

Benjamyn Savard….1 of 6 brothers, husband of Jennifer Savard, father to Skylar and Caden, son of Diane and Steve Savard.

He is retired now, but was HMC, (the HM stands for Hospitalman, which was his rate or job, the C for Chief, his rank, so his full rank/rate is HMC(SW/AW/FMF) Savard, Benjamyn, USN, (Ret)

He dedicated 22 Years of Service to The United States Navy, was a Chief Medical Officer (often assigned to the marines) which countless tours, including Iraq and Afghanistan.”


Mary Zampetti, Owner
Gold’s Gym Bridgewater, NJ 

 

vdayWith 51 years of combined military service, ASF would like to honor our employees for Veterans Day who have served our country all over the world.

  • “Being in the service taught me the unlimited strength and resilience that I have within,” Amanda Pacenza, ASF Product Specialist, Air Force.
  • “Mission, Men, then yourself,” Jose Torres, ASF Client Support Specialist, Army.
  • “Semper Fidelis – Always faithful, always loyal,” Jason Foxen, ASF Sales Executive, Marines.
  • “Love motivates you to risk life or give it for others,” Antonio Rios, ASF Tech Support, Navy.
  • I am proud to have followed in my father’s footsteps. Thank you to all that have served,” Mitch Smith, ASF Human Resource Manager, Army.
  • “Freedom – once you serve, you understand the true meaning of the word,” Jose Calvillo, ASF Chief Information Security Officer, Air Force.
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rick-muhr-air-force-octane-fitnessRick Muhr is a veteran and works for Octane Fitness in Brooklyn Park, Minnesota as an endurance and running coach.  He served in the United State Air Force Security Forces and shared a photo from his service time in South Korea in 1980 and his thoughts about Veterans Day.

“It was a distinct honor to serve our country.  Veterans Day is a reminder of the ultimate sacrifice so many men and women made to provide the limitless freedom we all enjoy today!”

Rick Muhr
Endurance and Running Coach
Octane Fitness  

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TRX was born of necessity in the Navy SEALs. After TRX founder and inventor Randy Hetrick graduated from college at USC, he spent the next 14 years serving as a Navy SEAL commando. His operational career culminated as a Squadron Commander of the SEAL’s elite special missions unit where circumstances inspired him to experiment with what would become TRX.

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RANDY HETRICKTRX_Logo

 

“My husband, Guy, retired from the US Army in May of this year after serving 27 years, and my daughter Sydney is a junior at the United States Military Academy at West Point, so the military is and has been a huge part of our lives.  As a family, we have lived all over the country and abroad.  Having a high school senior this year, I have spent the last several months editing essays for college applications for my youngest daughter, Chloe, just as I did for Sydney and my son, Cody, and I am once again reminded of what an influence the military has had on each of them.  I have read about their feelings of being a military brat, the pride they felt when their dad was deployed to Afghanistan, and the highs and lows of moving every few years, starting over and meeting new people.  I can’t say it was always easy, but it has definitely been an adventure, and we are proud to be a military family.”

Tara DeWees
GGFA Staff

 

Bruce is a decorated Persian Gulf War veteran, where he received seven service medals from the United States Army during his eight years as an air assault combat medic from 1989-1997. These medals include; the South West Asia Service Medal, Kuwait Liberation Medal, National Defense Medal, Army Good Conduct Medal, Army Achievement Medal, Army Commendation Medal, Meritorious Unit Commendation Medal and the Army Service Ribbon.

Bruce shared his thoughts… “I’m blessed to be a survivor in which lead to me returning home and eventually awarded leave reuniting with my parents Bruce & Raeann Quickel, along with my sisters Deena and Beth in Wrightsville, PA.  As the story unfolds the journey to college began after my 8 years of service, leading to the sales opportunity in our fitness industry and the start of the beautiful life I now live with my wife Brooke, and daughters Payton & Laekyn. Had this journey not unfolded I would have never been fortunate enough to meet all of the wonderful owners, operators and staff throughout the entire Gold’s Gym family in which I now have amazing true friendships, for all of this I am thankful!

I am proud to say I protected and served this very land we call home and if I had the opportunity, I would do it all over and not change a single beat of my heart!”
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Bruce L. Quickel, II
FreeMotion Fitness

 

  “My family is thankful for all those who have served, and through hearing the stories and experiences of my father, Eugene Abt, who served in General Patton’s Third Army, Yankee Division, in the European Campaign of World War II 1943-44, and his brother Eddie, who served in the 82nd Airborne of the US Army as a glider trooper, also in the European Campaign, as well as now my son, U.S. Marine Corp Staff Sergeant Nicholas A. Collins, we are solemnly grateful for our freedom.”

Deborah Hancock
GGFA Staff

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“3 WAYS TO GENERATE REVENUE FROM EVENT SPONSORSHIPS” By: Sean Kirby Vice President, Client Relations ASF Payment Solutions

ASF logoEveryone knows a great way for gym management to market and promote their club is through sponsorship of events and member participation. Sponsoring events in your area is an effective marketing technique that positions your gym as a health fitness leader. However, there are also ways to generate additional revenue through such sponsorships.

  1. Sponsor an Event

Depending on where your gym is located, you may find a variety of events in your area to sponsor, and promote. These can include marathons, charity walks or runs, yoga and more. As a leader in your community, set up a booth at the event with information and free give-a-ways for participants to take with them. Have staff on hand to answer questions, gather prospect information and even sign participants up using products like ASF’s My Enrollment.Obsticle Course Pic.jpg

  1. Create a training program

After you’ve educated members of upcoming events create training programs, either one-on-one or group sessions that are customized towards participating in that event.  You can organize workouts inside and outside of the gym depending on the type of event their training for. Even if a member isn’t going to participate in the event, they can still take advantage of these trainings as if they were going to do the event. Group trainings for an event can be at unique locations like a park or a public stadium. For example, in the Denver area there is an event called “Run the Rocks” held at the Red Rocks Amphitheater and people train by running the steps at the venue. These trainings are motivational and create greater interaction amongst your members, not to mention additional training revenue.

  1. Sponsor a team

Create anticipation for an upcoming event within your club, even if you’re not a sponsor. Offer opportunities for members to engage in training programs to participate as a team member from your club. Dress your members in club logo wear and even include club shirts customized for the event. You can create additional training revenue from these members, as well as increase brand marketing when people see a wave of members wearing your club logo at the event.

Conclusion

By sponsoring events you’re not only creating awareness by marketing your club, you’re also increasing revenue through PT and group training of the members who wish to participate. Moreover, you’re creating an opportunity to increase gym membership by signing up prospects at the event.

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Sean Kirby
Vice President, Client Relations
ASF Payment Solutions
sean.kirby@asfpaymentsolutions.com

Click to download a FREE Club Engagement eBook

Sean started in the fitness industry as Manager of the Marina Club in San Francisco, ASF’s test facility. Sean learned first hand the challenges of running a health club.  By continuing his career with ASF, Sean has had positions as a New Accounts Executive and National Sales Director, and currently serves as Vice President of Client Relations. He’s been directly involved in the development of ASF’s scheduling software and integration programs with partner companies. For the past eight years Sean has served on several boards including Fitness Industry Suppliers Association, FISA East and FISA West and VIP Networking Events. Additionally, he works closely with the Gold’s Gym Franchisee Association and the National Fitness Business Alliance.

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Relationships Are the Foundation of This Business

Ginger CollinsHello Everyone;

As we have just wrapped up another Owners’ Conference, we are involved in all the activities that follow.  Our Executive and Advisory Board Members know what it takes for the association to plan and host the OC, from setting the dates, selecting a host location and committing to it, then planning all the details of the event lineup.  Now the GGFA is immersed in planning the programs and events for the coming year to bring relevant and useful information and opportunities to all of you.  Commitment and consistency are important to us to be able to provide GGFA Members with the resources you need to thrive.

Our SPN community is a big part of the support that makes everything possible for our members.  Many of them have been a part of the GGFA since the SPN was created in 2008.  We value all of the relationships that we have with our SPN Partners.  In addition to supporting association programs and participating in GGFA events, they are a great resource for the educational content that the GGFA Institute provides.

In 2014 we created the Premium Club and invited our SPN member community to consider participating.  It is limited to five suppliers who are Gold Level members.  They must be in the SPN for at least 3 years to be considered, and their club status runs from January through December.

Please join us in recognizing our SPN Premium Club partners and read what they have to share about being part of the GGFA.

Ginger Collins
GGFA Executive Director

 

ASF logoSince becoming a Gold Level Member of the SPN in 2008 and also the SPN Premium Club since 2014, our partnership and relationship with GGFA has continued to grow. Working alongside everyone at GGFA, as well as the owners has allowed us to listen and collaborate on ideas for making our partnership mutually beneficial. Each and every person involved has welcomed the ASF team like family. This speaks to the character of GGFA and the owners. Personally, I have created not only several great business relationships, but have also developed several personal ones. I am proud to call GGFA, the owners and team members my friends and family. We continue to look forward to supporting the GGFA, its clubs, and the individual owners. ASF is proud to be part of such a great partnership.”

Jason Abucejo
Sales Manager
ASF Payment Solutions

 


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On behalf of Europa Sports Products we are truly appreciative of the GGFA relationship and the opportunities which have been created through being a Premium Club Partner.  

Europa has experienced an ample amount of change this year:  Channel reorganization, Europa & Lonestar merging, and company realignment which was all done to better serve our partners like Gold’s Gym.  As it goes with any major change there are always challenges.  Without partnerships like the one with the GGFA, all those changes and challenges are in vain.  With that we are very proud to introduce two members of the Europa team which many of you know and hopefully all will come to enjoy:  David Lee (Senior Account Rep) and Tonya Tarlton (Senior Franchise Lead).  Both of these individuals are some of the best and hardest working employees Europa has ever had.  They will bring with them an operational tempo and passion for this business that many may have never been exposed too.  With their help we’ll look forward to continuing the support and relationship with Gold’s Gym for many more years.”

Justin Weeks
Director of Sales – Charlotte, NC
Europa Sports Products

fitness underwriters logoFitness Underwriters remains a dedicated supporter of the GGFA and continues to look for ways to expand our support year after year.  We are reminded how special this group is every time we get together and hear members sharing stories.  The theme always seems to be one of collaborative efforts and of GGFA members going out of their way to help one another.  There is no other organization that we’ve seen who is able to make everyone – even the suppliers – feel like part of the family.  The entire team at Fitness Underwriters feels fortunate to be a part of the GGFA family and we truly appreciate our continued partnership.”

Phil Borner
Business Insurance Consultant
Fitness Underwriters

 

Les Mills main logo BlackFor more than a decade, GGFA has played an important role in supporting the relationships between Les Mills and Gold’s Gym owners and operators. We appreciate our partnership and all of the opportunities GGFA has provided to strengthen our connections with franchisee partners.”

Erin Kelly
Vice President of Key Accounts
Les Mills – US

 

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“The GGFA is an incredible organization bringing great value to not only the Gold’s Gym franchisees, but also to their supplier network. Matrix is proud to call the GGFA a partner, and appreciative to also be able to call Gold’s Gym our friends.”

Kent Stevens
Executive Vice President, Commercial Sales
Matrix Fitness

The GGFA is such an important organization to be part of and plugged in to so members and suppliers can be informed.  It is amazing to see the growth of the GGFA and involvement of all the Franchisees.  I cannot think of a better way to support the brand and be part of the educational process.  Matrix values the GGFA relationship deeply and appreciates all the opportunities that it brings.”

Seth Robinson
Strategic Account Manager
Matrix Fitness

 

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