Monthly Archives: September 2012

Operators and Slumlords

By:  Blair McHaney, Gold’s Gym Wenatchee GGFA Director Emeritus In business, “Operations” refers to the time, money, processes, energy and effort put into making the stuff you sell.  Marketing, R&D, sales, customer insights, external factors, trends etc. all shape the … Continue reading

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Forrester: Customer experience is greatest untapped source of profits

According to the analyst firm, technology roles have to align with sales and marketing to focus on customer experience REPOST: By Derek du Preez | Computerworld UK | Published 10:15, 24 August 12 Analyst firm Forrester claims that customer experience … Continue reading

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Group X Payroll and Operations

by Lori Lowell Gold’s Gyms of Virginia and Wisconsin President of Group Fitness Solutions, LLC Lately I have been getting a lot of inquiries regarding group fitness payroll and the standards that pertain to group fitness department operations. Here are … Continue reading

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