Monthly Archives: January 2013

How to be a winner like Rocky Balboa?

by Hossein Noshirvani, EVP Motionsoft Earlier this week, I wrote an article for IHRSA called, “Is there a ‘secret sauce’ for gyms?”. The premise is pretty simple: What are some of the components that make a facility successful? There are … Continue reading

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How to Win in 2013

by Rick Caro, President Management Vision Whether you played sports or watch them, all recognize that the goal is winning. In most sports, it’s easy to define a win – often the one with the highest score. It is also … Continue reading

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Coaching for Customer Experience

by  Blair McHaney, Gold’s Gym Wenatchee VP of Strategic Initiatives for Medallia A coach provides guidance, instruction, and training.  Leaders are coaches.   If you expect to improve your customer experience, don’t just provide the score and an incentive and expect … Continue reading

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Bring It On Mr. 2013

by Ginger Collins, GGFA Executive Director The week after New Year’s is when we really put the previous year behind us and fully plant our feet into the next.  It’s also a time when we have the highest hopes for … Continue reading

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