by Joe Harrison, Gold’s Gym Lorton VA
Our team just spent the entire closeout (May 30th and 31st) in Jersey City, NJ at the GGFA Regional Workshop on Employee Engagement and Company Culture. In addition to attending with one of my partners John Custard, we brought 6 General Managers, 1 Assistant Manager, 1 Area Customer Service Manager and our Lead Administrator. While on the 3 hour train ride back to Washington, DC I started to reflect on the day, “Was is worth pulling everyone out of the clubs for a day and half in a crucial time of the month?” I asked myself. Then I thought about the train ride down the day before when I was listening to everyone talk shop with their counterparts from other locations. Hearing them share best practices, helping each other get better. Sharing funny stories about the day to day operations in the gym business. All of the conversations were about improving our organization….only exception was Greg Custard calling his daughter to give last minute pointers for her playoff softball game that he was missing to attend this important workshop. We had a great team dinner and a lot of laughs that night with Dan and Tom from Octane Fitness, one of the sponsors of the event.
The next day we attended the workshop as a team and the day fully exceeded all expectations. Blair delivered a great workshop that had all the tools needed to evaluate and improve employee engagement. The GGFA team executed the day flawlessly as usual and created a very comfortable learning environment where everyone was eager to contribute to the discussion. I had the pleasure of meeting and working with some of Kathy Morgan’s great team from Illinois who were all engaged and contributing to the discussion throughout. The takeaways and tools were ideal to take back to the club for us to execute moving forward. This workshop will definitely help us get better as a team.
It reminds us that it’s not about production and profit’s….it is about our people.
By the way, we had a fantastic closeout across the board……and I hear Greg’s daughter played a pretty damn good softball game.