Monthly Archives: December 2013

How to Create a Customer-Centric Culture

by  Shep Hyken, CSP, CPAE, Chief Amazement Officer at Shepard Presentations Creating a Customer Centric-Culture.  That’s a lot of words that begin in C.  Well, this article is about D’s.  Growing up, in school a D wasn’t a very good … Continue reading

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Is Your Customer Service Too Well Done?

by Teresa Allen, Owner of Common Sense Solutions, Customer Service Speaker I recently took a friend to a restaurant known for having great burgers. When our lunch was delivered to the table, I cut into my burger and it was … Continue reading

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Exploit the Unique Talents of Your Employees

by Shep Hyken, CSP, CPAE, Chief Amazement Officer at Shepard Presentations The Kimpton hotel chain continues to impress and amaze me. I just had a wonderful stay at their Alexis Hotel in Seattle. The staff was nothing short of amazing. … Continue reading

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