Monthly Archives: June 2014

Free Can Be A Great Customer Service Strategy

by  Shep Hyken, CSP, CPAE, Chief Amazement Officer at Shepard Presentations Sometimes one of the greatest ways to provide great customer service is to give something of value away for free.  It doesn’t have to be anything big or expensive.  It … Continue reading

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How Do You Get the Membership Sale? Ask for It.

By: Jim Thomas President/Founder of Fitness Management and Consulting It sounds simple, doesn’t it? On the flip side, what happens when you don’t ask a guest to join your club? The short version is that you don’t get the sale. The longer … Continue reading

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Reflections from the Dallas Regional Workshop

Ginger Collins, GGFA Executive Director:  This Regional Workshop series is a must for all owners and anyone on their staff that makes key decisions.  Blair is a master at setting up for the day’s work flow.  The exercises are thought … Continue reading

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Six Differences Between Customer-Focused Companies and Operations-Focused Companies

by Shep Hyken, CSP, CPAE, Chief Amazement Officer at Shepard Presentations Some companies really understand customer service.  They know how to hire for it, train for it and deliver it.  Other companies claim to give customer service, but in reality, they … Continue reading

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