Monthly Archives: October 2014

Consistent and Predictable Experience Creates Customer Confidence

By:  Shep Hyken, CSP, CPAE, Chief Amazement Officer at Shepard Presentations Customer Expectations: You can have outstanding customer service, but it only takes one mistake to erode the customer’s confidence, thus diminishing the chance you’ll have at gaining the customer’s … Continue reading

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Who Does Virtual Group Fitness Attract?

by:  Wellbeats   When we founded this business in 2008, we thought we knew the answer. Originally, the solution was designed to meet primarily scheduling needs through flexibility, convenience, and simplistic management tools. But when we started hearing stories from all the different … Continue reading

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7 Ways to Build Online Customer Trust

By:  Shep Hyken, CSP, CPAE, Chief Amazement Officer at Shepard Presentations   It’s easy to build trust when you have the opportunity to connect with customers in person. You can look into their eyes, read their expressions, and interact at … Continue reading

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Medallia and Gold’s Gym West GA

by Kathy Scapin, SPHR, Gold’s Gym West GA Our three gyms have been Medallia users since 2009. In the beginning, gaining support for and embracing Medallia was an uphill effort. We have moved passed the initial skepticism and integrated Medallia … Continue reading

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