Category Archives: Training

5 Workouts to Give Your Cardio Equipment a Breather

By:  Erin Gray January, February, and March is an awesome time of the year to work in the fitness industry! We are lucky to have the opportunity to motivate, inspire, and provide accountability to all of our new members.  Unfortunately, … Continue reading

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“Run Your Personal Training Department by the Numbers!”

By:  Rick Mayo “What gets measured, gets managed”- Peter Drucker  Assume for a moment that we were on a call today to discuss your personal training department. I would begin this call by asking you a few key questions about … Continue reading

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Sell the Customer Service Experience, Not the Journey

By:  Shep Hyken, CSP, CPAE, Chief Amazement Officer at Shepard Presentations Companies have figured out that customer service is marketing. It’s the reason customers come back. It’s the reason customers talk to their friends about the company. It’s the value … Continue reading

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Are You Watching Your Monthly Membership Sales Decline and Don’t Know Why?

By: Jim Thomas President/Founder of Fitness Management and Consulting We recently took on a client club whose sales were on a steady decline. Of course, we heard the normal push-backs such as too much competition, time of year, rates are … Continue reading

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Flexibility: Why This Shouldn’t be the Least Used Functional Training Exercise

by:  Technogym There is a growing need and awareness for all to engage in more stretching, or more correctly said, flexibility training. Flexibility training is important to everyone, whether an elite athlete or someone just starting to exercise again. There … Continue reading

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Reflections from the Dallas Regional Workshop

Ginger Collins, GGFA Executive Director:  This Regional Workshop series is a must for all owners and anyone on their staff that makes key decisions.  Blair is a master at setting up for the day’s work flow.  The exercises are thought … Continue reading

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Six Differences Between Customer-Focused Companies and Operations-Focused Companies

by Shep Hyken, CSP, CPAE, Chief Amazement Officer at Shepard Presentations Some companies really understand customer service.  They know how to hire for it, train for it and deliver it.  Other companies claim to give customer service, but in reality, they … Continue reading

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