Monthly Archives: July 2013

Customer Service is More Than Just Being Nice

Posted on July 30, 2013 by GGFA

by  Shep Hyken, CSP, CPAE is the Chief Amazement Officer at Shepard Presentations “We don’t want to be known for having the nicest people.  We want to be known for having the most helpful people.” – Tom Knox, Vice-President of … Continue reading →

Posted in Best Practices, Innovations & Opportunities, Management & Operations, Marketing, Membership Sales & Retention | 1 Comment

Marketing Your Fitness Business – Do You Care Enough?

Posted on July 23, 2013 by GGFA

by Bryan O’Rourke, CEO of Fitness Industry Council, Founder and CEO for Integerus, LLC GGFA Think Tank Member Thanks to my colleague Eleanor Hisey at Fitsomo who shared a post that I just had to use from Gary Vaynerchuk, and to … Continue reading →

Posted in Best Practices, Innovations & Opportunities, Management & Operations, Marketing, Membership Sales & Retention, Social Media | Leave a comment

Where to Find the GGFA Executive Team in Vegas

Posted on July 9, 2013 by GGFA

by Ginger Collins, GGFA Executive Director Managing market shares and disruption while executing strategy is a primary concern for owners.  To be successful, you need to be innovative in how you drive change in your company, how you seek out … Continue reading →

Posted in Best Practices, From the Executive Director, Innovations & Opportunities, Membership Sales & Retention | Leave a comment

Text laws

Posted on July 2, 2013 by GGFA

by Gordon Johnson, Gold’s Gym Douglasville & West Cobb GA The below is information Gordon Johnson collected and thought other Franchisees may benefit from his research. Unwanted Texts and the Telephone Consumer Protection Act The TCPA and the FCC’s rules … Continue reading →

Posted in Best Practices, Management & Operations | Leave a comment