-
Join 42 other subscribers
-
Recent Posts
- A Step-By-Step Guide to Making The Healthiest and Tastiest Smoothies By DrinkFit
- The Problems with Chargebacks and How to Handle Them: Aldous and Associates
- Sneaky Names for Sugar and How to Tell Them Apart by: DrinkFit
- Locker Room Amenities Influence Your Club’s Overall Member Experience from ReadyCare
- How to Improve the Guest Wellbeing Experience Journey from LifeFitness
Archives
- April 2024
- March 2024
- February 2024
- January 2024
- December 2023
- October 2023
- August 2023
- May 2023
- April 2023
- January 2023
- December 2022
- August 2022
- June 2022
- February 2022
- November 2021
- August 2021
- June 2021
- April 2021
- March 2021
- February 2021
- January 2021
- December 2020
- November 2020
- October 2020
- September 2020
- August 2020
- July 2020
- June 2020
- April 2020
- March 2020
- February 2020
- January 2020
- December 2019
- November 2019
- October 2019
- July 2019
- June 2019
- April 2019
- March 2019
- January 2019
- October 2018
- September 2018
- June 2018
- April 2018
- March 2018
- January 2018
- December 2017
- November 2017
- October 2017
- September 2017
- July 2017
- June 2017
- May 2017
- April 2017
- March 2017
- February 2017
- January 2017
- December 2016
- November 2016
- October 2016
- September 2016
- August 2016
- June 2016
- May 2016
- April 2016
- March 2016
- February 2016
- January 2016
- December 2015
- November 2015
- October 2015
- September 2015
- August 2015
- July 2015
- June 2015
- May 2015
- April 2015
- March 2015
- February 2015
- January 2015
- December 2014
- November 2014
- October 2014
- September 2014
- August 2014
- July 2014
- June 2014
- May 2014
- April 2014
- March 2014
- February 2014
- January 2014
- December 2013
- November 2013
- October 2013
- September 2013
- August 2013
- July 2013
- June 2013
- May 2013
- April 2013
- March 2013
- February 2013
- January 2013
- December 2012
- November 2012
- October 2012
- September 2012
- August 2012
- July 2012
- June 2012
- May 2012
- April 2012
- March 2012
- February 2012
- January 2012
- December 2011
- November 2011
- October 2011
- September 2011
- August 2011
- July 2011
- June 2011
- May 2011
- April 2011
- March 2011
- February 2011
- January 2011
Meta
Categories
Category Archives: Best Practices
“Bad member experience? Don’t blame the staff!”
By: Karen Perlmutter, Executive Vice President, Smart Fitness Well, at least not until you gather all the facts. Ninety-nine percent of individuals I talk with each day talk about training their staff to implement better service standards – inevitably because … Continue reading
“60” IS THE NEW “90”
By: Bill Jackson DON’T LET YOUR MEMBER ACCOUNTS CONTINUE TO AGE PAST 60 DAYS“60” IS THE NEW “90” For years the health & fitness industry has allowed receivables to age for 90 days before sending accounts into collections, but times … Continue reading
“Software Doesn’t Sell Memberships. People Do.”
By: Jason Abucejo I can’t tell you how many times someone has approached me at a trade show looking for software to help sell more memberships. In a digital age, more and more people are forgetting that while technology does … Continue reading
WHAT ARE YOU GOING TO DO ABOUT IT?
By: Dan McGraw “A planning habit affords the same benefits for the organization as the exercise habit does for the body. Both become strong and healthy”. You’re finishing pretty well this year but not as well as you hoped.* What … Continue reading
Tips, Tricks & Trends in Social Media Marketing
by: Smart Moms Marketing / A Division Barrett of LeMieux Business Consulting #1 – Videos, videos, videos! Skip Johnson is perfectly on trend with his use of weekly inspirational videos to engage his fans and reach new ones. Check out this incredible video … Continue reading
Consistent and Predictable Experience Creates Customer Confidence
By: Shep Hyken, CSP, CPAE, Chief Amazement Officer at Shepard Presentations Customer Expectations: You can have outstanding customer service, but it only takes one mistake to erode the customer’s confidence, thus diminishing the chance you’ll have at gaining the customer’s … Continue reading
Who Does Virtual Group Fitness Attract?
by: Wellbeats When we founded this business in 2008, we thought we knew the answer. Originally, the solution was designed to meet primarily scheduling needs through flexibility, convenience, and simplistic management tools. But when we started hearing stories from all the different … Continue reading
7 Ways to Build Online Customer Trust
By: Shep Hyken, CSP, CPAE, Chief Amazement Officer at Shepard Presentations It’s easy to build trust when you have the opportunity to connect with customers in person. You can look into their eyes, read their expressions, and interact at … Continue reading
Medallia and Gold’s Gym West GA
by Kathy Scapin, SPHR, Gold’s Gym West GA Our three gyms have been Medallia users since 2009. In the beginning, gaining support for and embracing Medallia was an uphill effort. We have moved passed the initial skepticism and integrated Medallia … Continue reading
Posted in Best Practices, Management & Operations
Leave a comment
2014 GGFA Owners’ Conference … It’s a Wrap!
by Ginger Collins, GGFA Executive Director The GGFA just completed the milestone 10th Annual Owners’ Conference in New York City last week. It was two days of excitement, sharing and learning with Franchisees and GGFA Suppliers. The Monday Keynote Speaker, … Continue reading
ggfablog.wordpress.com 